Policy

Shipping

Once we receive your payment and desired customization, we will begin to work on your order ASAP! Please allow all custom orders 7-20 BUSINESS DAYS FOR DELIVERY. There are 7-15 days of production time before your item(s) are ready for shipment.

All non custom items will ship within 2-3 business days. If you order a non custom item with a custom item, your order will NOT ship until your custom item is ready.

After the 7-15 business and your order reaches our facility; We will cleanse, pack, and ship your order based on the shipping rate you paid for.

We work hard on all of our products and make sure your personalization comes out exactly the way you want it! A shipping notification with a tracking number will be emailed to you once your order has been shipped. We do not ship on weekends. Free shipping available over $50! Thank you.

Return Policy

Being that majority of our items are custom made, there are No Refunds, exchanges, nor returns on Customized Jewelry. Unless, we are at fault. If we are at fault, please report the issue within 7 Days of receiving your jewelry to resolve the issue free of charge! Anything reported after 7 Days SORRY, WE CAN NO LONGER ASSIST THE MATTER.

* Please make sure to spell all names correctly as we are not responsible for misspelling due to customers negligence.

* All items are hand-crafted and made to order, please be aware that sizing of your name can result in a slight change difference, otherwise items will look 98% true to photograph

* Please read the Product Care instructions in the menu options tab. If you are unable to properly care for your Gold Plated and Filled jewelry please contact us if you would like to purchase your items in Pure Solid Gold.